Remmie Care, a DBA of Remmie, Inc. (“Remmie Care,” “Remmie,” “we,” “our,” or “us”) respects the privacy of your information. This Privacy Policy is designed to assist you in understanding how we collect, use, share, and safeguard your information. This Privacy Policy applies to individuals who access this website (“Site”) and our online services (collectively, “Services”).From time to time, we may change this Privacy Policy. If we do, we will post an amended version on this webpage. Please review this Privacy Policy periodically.We may collect, use, and share protected health information (“PHI”) subject to Health Insurance Portability and Accountability Act (“HIPAA”) requirements. Certain protected health information (“PHI”) may also be subject to the Notice of Privacy Practices of affiliated healthcare providers, affiliated medical groups, and telehealth partners providing clinical services through the Services. For additional information regarding the protection of your PHI, please review the applicable Notice of Privacy Practices.
Personal Data We Collect
We collect personal data from you through your use of the Site and Services. Personal data is information that is linked or reasonably linkable to an identified or identifiable individual. Depending on how you interact with our Site and Services, we will collect certain types of personal data. When you contact us or sign up for a demo, you will provide us with your name, email address, company name, and any information you choose to provide in your message.
Personal Data as You Navigate Our Site
We automatically collect certain personal data through your use of our Site and our use of cookies and other tracking technologies. Which may include usage information such as the pages on the Site you access, the frequency of access, and what you click on while on the Site and device information, such as hardware model, operating system, application version number, and browser.
Personal Data We Collect About You from Other Sources
In some cases, we may receive personal data about you from other sources. This includes health care providers, electronic health records providers, and operating systems and platforms.
How We Use Your Personal Data
In addition to the purposes stated above, we may use all the personal data we collect in accordance with applicable law such as to:
Maintain and improve our Site and Services;
Protect the security and integrity of our Site and Services;
Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our [Terms of Service], and to otherwise fulfill our legal obligations;
Monitor compliance with and enforce this Privacy Policy and any applicable agreements and policies;
Defend our legal rights and the rights of others;
Fulfill any other purposes for which you provide it;
For any purpose that is reasonably necessary to or compatible with the original purpose for which we collected the personal data as disclosed to you; and
Comply with applicable law.
“Do Not Track” Signals
Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.
Security
We maintain commercially reasonable security measures to protect the personal data we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
SMS Communications
We respect your privacy and are committed to protecting your personal information. This section outlines how we use the information you provide to us when opting into receiving SMS messages from us.
Information Use
When you opt in to receive messages from us, we collect your phone number and may associate it with your account or other identifying information. This information is used solely for:
Account-related notifications (e.g., new message reminders).
Two-factor authentication (2FA) for secure login and account verification.
Information Sharing
We do not sell, rent, or share your such information, including your phone number, with third parties for marketing or unrelated purposes.
Data Security
We use reasonable technical and organizational measures to protect such information against unauthorized access, disclosure, alteration, or destruction.
Your Consent
By providing your phone number and opting in to receive SMS messages, you consent to the information uses described above. Message frequency may vary, and standard message and data rates may apply. You may opt out at any time by replying “STOP” to any message.
Third-Party Links
The Site may contain links that will let you leave the Site and access another website. Linked websites are not under our control. We accept no responsibility or liability for these other websites.
Children’s Privacy
The Site and Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal data from children under 13.
Notice to California Residents
We do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes. Accordingly, we have no obligations under California Civil Code § 1798.83.
Accessibility
We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described below.
How to Contact Us
To contact us for questions or concerns about our privacy policies or practices, please email us at support@remmiecare.com or call us at 629-777-5752.
HIPAA Information
Uses and disclosures of your protected health information that do not require an authorization
Treatment.
For example, doctors, nurses, and other staff members involved in your care will use your PHI to coordinate your care or to plan a course of treatment for you.
Payment.
For example, we may disclose information regarding your medical procedures and treatment to your insurance company to arrange payment for the services provided to you.
Health Care Operations.
For example, we may disclose your PHI for billing or interpreter support. We may use your PHI to conduct an evaluation of the treatment and services provided or to review staff performance.
Communicating with You.
We will use your PHI to communicate with you about a number of important topics, including information about your care, treatment options and other health-related services
We may also contact you at the email, phone number or address that you provide, including via text messages, for these communications. If your contact information changes, it is important that you let us know. We will only provide you a link via text or e-mail which will require you to verify yourself prior to opening the message within the affiliated secure patient messaging portal.
Business Associates.
At times, we need to disclose your PHI to persons or organizations outside MDI who assist us with our payment/billing and health care operations. We require these business associates and their subcontractors to appropriately safeguard your PHI.
Other Uses and Disclosures.
We may be permitted or required by law to make certain other uses and disclosures of your PHI without your authorization. Subject to conditions specified by law, we may release your PHI:
for any purpose required by law
for public health activities, including required reporting of disease, injury, birth and death, for required public health investigations, and to report adverse events or enable product recalls
to government agencies if we suspect child/elder adult abuse or neglect. We may also release your PHI to government agencies if we believe you are a victim of abuse, neglect or domestic
to your employer when we have provided screenings and health care at their request for occupational health and safety
to a government oversight agency conducting audits, investigations, inspections and related oversight functions
in emergencies, such as to prevent a serious and imminent threat to a person or the public
if required by a court or administrative order, subpoena or discovery request
for law enforcement purposes, including to law enforcement officials to identify or locate suspects, fugitives or witnesses, or victims of crime
to coroners, medical examiners and funeral directors
if necessary to arrange organ or tissue donation or transplant
for national security, intelligence, or protective services activities
for purposes related to your workers’ compensation benefits
Uses and disclosures of your protected health information based on a signed authorization
Except as outlined above, we will not use or disclose your PHI for any other purpose unless you have signed a form authorizing the use or disclosure. You may revoke an authorization in writing, except to the extent we have already relied upon it.
In some situations, a signed authorization form is required for uses and disclosures of your PHI, including:
most uses and disclosures of psychotherapy notes
uses and disclosures for marketing purposes
disclosures that constitute the sale of PHI
uses and disclosures for certain research protocols
as required by privacy law. The confidentiality of substance use disorder and mental health treatment records as well as HIV-related information maintained by us is specifically protected by state and/or federal law and regulations. Generally, we may not disclose such information unless you consent in writing, the disclosure is allowed by a court order, or in other limited, regulated circumstances.
Your rights
Access to Your PHI.
You can access and inspect paper or electronic copies of certain PHI that we maintain about you. You may readily access much of your health information without charge using the following link: https://privacy.mdintegrations.com. In line with set fees under federal and state law, we may charge you for a copy of your medical records.
Amendments to Your PHI.
You can request amendments, or changes, to certain PHI that we maintain about you that you think may be incorrect or incomplete. All requests for changes must be in writing, signed by you or your representative, and state the reasons for the request. If we decide to make an amendment, we may also notify others who have copies of the information about the change. Note that even if we accept your request, we may not delete any information already documented in your medical record. You can make such requests by contacting support@remmiecare.com or directly inside your affiliated patient portal under the “privacy center” section.
Accounting for Disclosures of Your PHI.
In accordance with applicable law, you can ask for an accounting of certain disclosures made by us of your PHI. This request must be in writing and signed by you or your representative. This does not include disclosures made for purposes of treatment, payment, or health care operations or for certain other limited exceptions. An accounting will include disclosures made in the six years prior to the date of a request.
Restrictions on Use and Disclosure of Your PHI.
You can request restrictions on certain of our uses and disclosures of your PHI for treatment, payment, or health care operations. We are not required to agree but will attempt to accommodate reasonable requests when appropriate.
Restrictions on Disclosures to Health Plans.
You can request a restriction on certain disclosures of your PHI to your health plan. We are only required to honor such requests when services subject to the request are paid in full. Such requests must be made in writing and identify the services to which the restriction will apply.
Confidential Communications.
You can request that we communicate with you through alternative means or at alternative locations, and we will accommodate reasonable requests. You must request such confidential communication in writing to each department you would like to accommodate the request.
Breach Notification.
We are required to notify you in writing of any breach of your unsecured PHI without unreasonable delay and no later than 60 days after we discover the breach.
Additional Information
Complaints.
If you believe your privacy rights have been violated, you can file a complaint with the privacy support team by contacting support@remmiecare.com.
You can also file a complaint with the Secretary of the U.S. Department of Health and Human Services in Washington D.C.
A complaint must be made in writing and will not in any way affect the quality of care we provide you.