Frequently asked questions

Remmie Care provides telehealth evaluation and treatment for many common pediatric and family health concerns. You can see common examples in the What we treat section of our home page.

Not sure if we can help with a specific condition? Just ask. If you or your child need in-person evaluation, testing, or treatment, your physician will let you know and guide you to the appropriate next steps.

Yes. Remmie Care can be used while traveling within the United States. Physician availability and prescription services may vary by state. Remmie Care is not available outside the United States.

Yes. Remmie Care memberships can be purchased as a gift. After purchase, simply share the Membership Portal account setup information with the recipient so they can complete their account setup and begin using the service.

Refund eligibility depends on your membership type and the terms of our Subscription & Cancellation Policy. Please refer to the policy for current refund eligibility requirements and details.

Monthly memberships can be canceled before the next billing cycle. Annual memberships may be eligible for a partial refund within the applicable refund period. Please refer to our Subscription & Cancellation Policy for details.

You can cancel by contacting our support team through the Contact Us page.

Yes. Remmie Care supports family accounts. Eligible family members may be added to your account, subject to the eligibility requirements in our Subscription & Cancellation Policy. Please refer to the policy for complete details regarding family member eligibility, coverage, and usage guidelines.

Your membership includes unlimited access to care. Each family member may have one active care request at a time. Once a care request is completed, a new care request can be submitted whenever needed.

Your care will be provided by a board-certified physician.

Yes. When completing your patient intake form, you can upload photos or images that may help your physician evaluate the condition.

Yes. You can continue communicating with your physician through the Patient Portal while your care request remains open.

You'll receive an email notification when your physician responds. Notifications are sent to the same email address you use to sign in to the Patient Portal.

Yes. You can view your past care requests, physician communications, and care recommendations through the Patient Portal.

Remmie 4 is an FDA-registered digital USB otoscope designed for at-home ear imaging. It helps you capture and share ear images with your physician, making it easier to evaluate common ear-related concerns without leaving home.

Remmie 4 is designed for parents — no medical training required. Simply connect the device to your phone, tablet, or computer, open the Remmie app, and follow the on-screen instructions to capture images of your child's ear. An AI-assisted eardrum finder helps guide you to capture clear ear images, which can then be shared with your care team.

Learn more on the Remmie 4 page →

Your Remmie 4 is included with your membership and ships free to addresses within the United States. Standard delivery typically arrives within 10 business days. You can start requesting care right away — you don't need to wait for your device to arrive.

Yes. Every Remmie 4 includes a 12-month limited warranty covering defects in materials and workmanship under normal use. For warranty questions or help with your device, contact the Remmie 4 Support Team.

Yes. Remmie 4 is designed for home use by parents and caregivers when used according to the provided instructions.

Please contact the Remmie 4 Support Team for assistance with damaged, defective, or non-functioning devices.

Yes. Remmie Care is designed to protect your personal health information in accordance with applicable privacy requirements. To learn more, read our Privacy Policy.

Remmie Care is currently available within the United States.